By the A.M. Costa Rica staff
According to the Airports Council International ranking, the Daniel Oduber Airport in Guanacaste* is the second best in Latin America in the category of “best attention to passengers” in airports below two million passengers. The Juan Santamaría airport in Alajuela* ranks fourth in the category of “most improved.”
The council relied on the opinions of the passengers themselves to list the best airports in the world.
The first place in the category of attention to passengers in airports below two million passengers was awarded to the Ramón Villeda Morales International Airport in San Pedro Sula, Honduras.
The airport in the first place in the category of most improved was for Felix-Houphouët International Airport in Africa.
César Jaramillo, general manager of Coriport, the company in charge of managing the airport, said, “We received this news with great humility, but with great enthusiasm. We are motivated to be at the level of the best airports in the world. We are recognized internationally as one of the best terminals by passengers, and that only forces us to do things better and better.”
According to the Council statement, “airports have recognized that providing a better customer experience is an important commercial tool in an increasingly competitive industry.”
Those awards were made before the public complaints of Juan Santamaría air traffic controllers on lack of the number of controllers to cover the regular schedule, nonpayment of accumulated vacations, non-payment of overtime, and lack of training courses.
In the category of best airports in the world with the highest number of passengers (over 40 million) the top three were the Rome-Fiumicino international airport in Italy, Dallas Fort Worth International Airport in U.S. and Toronto Pearson International airport in Canada.
A.M. Costa Rica wire services photo
Daniel Oduber Airport in Guanacaste was ranked as second best attention to passengers category.
Airports Council International (ACI) is the only global trade representative of the world’s airports. Established in 1991, ACI represents airport interests with governments and international organizations such as ICAO, develops standards, policies and recommended practices for airports, and provides information and training opportunities to raise standards around the world.
The Council published the list of the winners at the following link http://www.aci.aero
